Contact
A question about an order, an engraving or a piece of jewellery? Write to us using the form.
Our contact details
- Email: info@chrune.com
- Phone: +33 7 69 81 23 26
- Postal address: Alexandre MEON (EI) — Chrune, 55 Boulevard de Stalingrad, 94400 Vitry-sur-Seine, France
- Response time: by email within 1 to 3 days
- Opening days: customer service is closed on Thursdays and Sundays
Report a problem with an order
For a damaged or non-conforming piece, or an engraving error, please include:
- your order number;
- a description of the problem;
- if possible, photos of the whole piece, a close-up of the engraving and, for damage in transit, the parcel and its label.
The form does not accept attachments: we will reply by email so you can send us your photos. This information helps us handle your request quickly; it is not a condition of your statutory rights.
See also: Returns and claims, Shipping, Frequently asked questions.