Shipping

Last updated: 09.15.2026

1. Delivery time

Estimated delivery time: 10 to 20 days, depending on the delivery location.

Every piece is engraved to order, just for you. Engraving takes time, and your jewellery then goes through several logistics steps (preparation, packing, transport and delivery) before it reaches you. Thank you for your patience: it is part of what makes your piece unique.

The delivery time runs from confirmation of payment.

If a delivery date or time is stated when you order, it is binding on both you and us. If none is stated, delivery takes place no later than thirty days after the contract is formed (article L. 216-1 of the French Consumer Code).

2. Countries and delivery costs

We deliver to the following countries:

France
European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
International: Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, United States

Prices are shown in euros or in the local currency of your country where available. The delivery costs for your order are shown at checkout, before you confirm payment.

3. Dispatch

Pieces are made, engraved and shipped by our partner suppliers, who may ship from outside the European Union. Chrune remains your point of contact and is responsible for the proper performance of your order.

An order with several items may be delivered in several parcels.

The carrier depends on the delivery country. Parcels are delivered to the address entered at checkout.

4. Order tracking

When a tracking number is available, we send it to you by email. For any question about your delivery, contact us through the Contact page and include your order number.

5. Late delivery

If your order is not delivered by the date or within the time stated, contact us. You can ask us in writing (for example by email) to deliver within a reasonable additional period. If delivery does not take place within that period, you can terminate the contract and be refunded all amounts paid no later than 14 days afterwards (articles L. 216-6 and L. 216-7 of the French Consumer Code).

6. Lost parcel

We bear the risk of loss or damage until you, or a third party you have designated, take physical possession of the parcel (article L. 216-4 of the French Consumer Code).

If your parcel has not arrived by the end of the estimated delivery time, or if tracking shows it as lost, contact us by email. We open an investigation with the carrier and offer you, depending on your choice and the situation, a new shipment or a refund.

7. Damaged parcel

On receipt, check the condition of the parcel if possible. If there is visible damage, note it with the carrier where possible, take photos of the parcel, the label and the piece, then contact us. These steps make your claim easier to handle; they are not a condition of your statutory rights.

A piece damaged on arrival is covered by the legal guarantee of conformity: see the Returns and claims page.

8. Incorrect address or uncollected parcel

Check your delivery address before confirming your order. If you notice an error, email us immediately: the address can be changed until the parcel has been shipped.

If the parcel is returned to us because the address entered when ordering was incorrect or incomplete, or because it was not collected within the carrier's time limit, we contact you by email to arrange a new shipment and agree on any reshipping costs.

9. Import duties and taxes

Depending on the country of dispatch and the delivery country, customs duties, import taxes or clearance fees may apply. When they are not collected at checkout, they may be requested from the recipient by the carrier or the customs authorities.