Contact

A question about an order, an engraving or a piece of jewellery? Write to us using the form.

Our contact details

Email: [TO COMPLETE — contact email address]
Phone: [TO COMPLETE — number and opening hours]
Postal address: [TO COMPLETE — postal address]
Indicative response time: [TO COMPLETE]

Report a problem with an order

For a damaged or non-conforming piece, or an engraving error, please include:

your order number;
a description of the problem;
if possible, photos of the whole piece, a close-up of the engraving and, for damage in transit, the parcel and its label.

The form does not accept attachments: we will reply by email so you can send us your photos. This information helps us handle your request quickly; it is not a condition of your statutory rights.