Cart (0)

Terms of sale

Last updated: [TO COMPLETE — date]

Article 1 — Seller identification

The chrune.com website (the "Site") is operated by:

  • [TO COMPLETE — First name LAST NAME], sole trader (entrepreneur individuel, EI) [TO VERIFY — "micro-entrepreneur" if applicable], trading under the name Chrune;
  • Address: [TO COMPLETE — postal address];
  • SIREN: [TO COMPLETE — being assigned] — SIRET: [TO COMPLETE — being assigned];
  • Registration: [TO VERIFY — RNE and, where applicable, RCS of [city]];
  • VAT: [TO COMPLETE — "VAT not applicable, article 293 B of the CGI" under the VAT franchise scheme, or intra-EU VAT number];
  • Email: [TO COMPLETE] — Phone: [TO COMPLETE].

The operator is referred to below as "the Seller". The person placing an order is referred to as "the Customer".

Article 2 — Scope

These terms of sale (the "Terms") apply to all orders placed on the Site by consumers, meaning individuals acting for purposes outside their trade, business, craft, profession or farming activity.

The Customer confirms having read these Terms before placing an order. The applicable Terms are those published on the Site on the date of the order. The Customer can save or print them.

The Customer confirms being of legal age and able to enter into a contract, or having the permission of their legal guardian.

Orders can be delivered to the following countries: [TO COMPLETE — delivery countries].

Article 3 — Products

The Site offers jewellery designed to be personalized by engraving. The main characteristics of each product (material, dimensions, colour, options, number and length of engravable texts) are shown on its product page.

Photographs show the products as faithfully as possible. Colours may nevertheless look slightly different depending on the screen used. This does not limit the Customer's rights under the legal guarantee of conformity in any way.

Article 4 — Personalization and engraving

4.1 Entering the personalization

The Customer enters the text(s) to be engraved in the fields provided on the product page or in the personalization tool. For each field, the Site shows the maximum number of characters and the accepted characters. Every engraving field displayed must be filled in before the product can be added to the cart.

The engraving reproduces the text exactly as entered: spelling, capital letters, accents, spaces, numbers, punctuation and symbols.

4.2 Checking before payment

The engraving text and the chosen options (model, colour, size, etc.) appear in the cart and in the order summary. The Customer should check them carefully and correct them if necessary before confirming payment.

4.3 Refused content

The Seller may refuse a personalization whose content is unlawful, abusive, discriminatory, contrary to public order or infringes the rights of third parties (for example a registered trademark). In that case, the Customer is informed and the order concerned is refunded in full.

4.4 Changing or cancelling an order

A Customer who wishes to change their personalization or cancel their order must contact the Seller as soon as possible. A change or cancellation is only possible until the order has been sent for production: [TO COMPLETE — time limit or conditions]. Once production has started, the personalization can no longer be changed, without prejudice to the Customer's statutory rights.

4.5 Engraving appearance

The font, size and position of the engraving are those set for each product [TO VERIFY — state whether the Customer can choose the font or position]. As each piece is engraved individually, slight variations in appearance may exist from one piece to another. Such variations are not in themselves a defect, provided the piece matches its description and the text ordered. This does not limit the Customer's rights under the legal guarantees in any way.

4.6 Information about other people

The engraved text may include first names, dates or words relating to other people. The Customer should only enter information they are entitled to share.

Article 5 — Ordering

To place an order, the Customer:

  1. chooses the product and its options;
  2. enters the personalization;
  3. adds the product to the cart and checks the cart contents;
  4. enters their contact details and delivery address, then chooses a delivery method;
  5. checks the order summary (products, personalization, prices, delivery costs) and can correct any errors;
  6. confirms the order and pays.

Confirming the order means an obligation to pay. The contract is formed when payment is confirmed. The Seller sends the Customer an order confirmation email setting out its essential details.

The Seller may refuse or cancel an order if payment is declined, if fraud is reasonably suspected, or if an earlier dispute with the Customer remains unresolved. Any amount already paid is then refunded.

Article 6 — Prices

Prices are shown in euros, [TO COMPLETE — "including all taxes (VAT included)" or "VAT not applicable, article 293 B of the CGI" depending on your VAT scheme], excluding delivery costs. Delivery costs are shown before the order is confirmed.

Depending on the delivery country, prices may be displayed in another currency. The amount paid is the one shown in the summary when the order is confirmed. [TO VERIFY — currency conversion terms.]

The applicable price is the one displayed at the time of the order. Promotional offers apply under the conditions and for the period stated on the Site.

In the event of an obvious pricing error (a derisory price), the Seller may cancel the order and refund the Customer in full.

Import duties and taxes: [TO VERIFY — state whether customs duties, import VAT or clearance fees may be payable by the Customer depending on the delivery country].

Article 7 — Payment

Payment is due when the order is placed. It is made online through the Site's secure checkout, using the payment methods offered there [TO VERIFY — list of active payment methods]. Payment data is processed by the payment providers; the Seller has no access to full card numbers.

When the Customer chooses a payment method offered by a third-party provider (for example instalments or deferred payment), that provider's terms also apply.

Invoice: [TO COMPLETE — how the invoice is made available].

Article 8 — Availability

Products are offered while stocks last. If a product turns out to be unavailable after the order, the Seller informs the Customer as soon as possible. The Customer can then accept an equivalent product or be refunded the amount paid for that product, no later than fourteen days after payment.

Article 9 — Preparation and production

As each piece is engraved to order, it is produced after the order has been confirmed. Preparation time, engraving included: [TO COMPLETE].

Production, engraving and shipping are carried out by partner suppliers [TO VERIFY — country of dispatch]. In accordance with article L. 221-15 of the French Consumer Code, the Seller remains fully liable to the Customer for the proper performance of the order.

Article 10 — Delivery

Delivery countries, costs and times are set out on the Shipping page and shown again before the order is confirmed.

If no delivery date or time has been stated or agreed, the Seller delivers the product no later than thirty days after the contract is formed (article L. 216-1 of the French Consumer Code).

The Customer is responsible for the accuracy of the delivery address they enter. [TO VERIFY — can an order with several items be delivered in several parcels?]

Article 11 — Tracking

[TO VERIFY — When a tracking number is available, it is sent to the Customer by email.]

Article 12 — Late delivery or non-delivery

If delivery is late, the Customer may ask the Seller, in writing on a durable medium (for example by email), to deliver within a reasonable additional period. If the product is not delivered within that period, the Customer may terminate the contract (article L. 216-6 of the French Consumer Code). The Customer may also terminate the contract immediately if the Seller refuses to deliver or if the delivery date was an essential condition of the contract for the Customer.

The Seller then refunds all amounts paid no later than fourteen days after the date on which the contract was terminated (article L. 216-7 of the French Consumer Code).

Article 13 — Receipt, transfer of risk and ownership

The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of the products (article L. 216-4 of the French Consumer Code). A parcel lost or damaged in transit is therefore the Seller's responsibility.

The Customer is advised to check the parcel on receipt, to note any visible damage with the carrier where possible, and to inform the Seller with photos. These steps make the claim easier to handle; they are not a condition of the Customer's statutory rights.

Ownership of the products passes to the Customer once the price has been paid in full.

Article 14 — Right of withdrawal

14.1 General rule

For non-personalized products, the Customer has fourteen days from receipt of the product to exercise the right of withdrawal, without giving any reason (article L. 221-18 of the French Consumer Code). How to exercise this right, return the product and be refunded, together with the model withdrawal form, is set out on the Right of withdrawal page.

14.2 Exception for personalized jewellery

Under article L. 221-28, 3° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.

Jewellery engraved with the text and options chosen by the Customer falls within this exception where it has actually been personalized at the Customer's request. The Customer is informed of this before placing the order. If an order also includes non-personalized products, those products remain subject to the right of withdrawal.

14.3 Legal guarantees remain

The exclusion of the right of withdrawal only concerns the possibility of cancelling the purchase without a reason. It does not remove the legal guarantee of conformity or the legal guarantee against hidden defects, which apply to all products, personalized or not (article 15).

Article 15 — Legal guarantees

All products sold on the Site are covered by the legal guarantee of conformity (articles L. 217-1 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code), as summarized below.

The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove the existence of the lack of conformity, not the date on which it appeared.

Where the contract of sale provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to prove the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.

The legal guarantee of conformity requires the trader, where applicable, to supply all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without significant inconvenience.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer asks for the goods to be repaired but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or end the contract and be refunded in full in return for giving back the goods, if:

1° The trader refuses to repair or replace the goods;

2° The repair or replacement takes place after thirty days;

3° The repair or replacement causes significant inconvenience to the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;

4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer does not then have to request repair or replacement first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired goods are returned.

The rights set out above result from articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the application of the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.

To use these guarantees, the Customer contacts the Seller through the Contact page or at [TO COMPLETE — email], stating the order number and the nature of the problem. Return costs for a defective or non-conforming product are paid by the Seller.

Commercial guarantee: [TO VERIFY — no commercial guarantee is offered at present; add nothing if you do not offer one].

Article 16 — Defective or non-conforming products and engraving errors

The claims procedure is set out on the Returns and claims page. It distinguishes the following situations:

  • Change of mind: the right of withdrawal is excluded for personalized jewellery (article 14.2) but still applies to non-personalized products.
  • Defective or non-conforming product (damaged or broken product, or different from the order: model, colour, size, material): the legal guarantees apply (article 15).
  • Engraving error attributable to the Seller (engraved text different from the text in the order confirmation: spelling mistake, missing, added or replaced character, changed order, engraving in the wrong position or on the wrong product): this is a lack of conformity. The Seller provides a correctly engraved piece free of charge or, where the law provides for it, refunds the Customer.
  • Error made by the Customer when entering the personalization (typo, wrong first name or date, wrong option or size chosen): a piece engraved as ordered is not defective and the right of withdrawal does not apply. The Seller may, without being obliged to, offer a commercial solution: [TO COMPLETE — any conditions, for example a new engraving at a reduced price]. The Customer should report any error as soon as possible: until the order has been sent for production, it can be corrected (article 4.4).

If there is doubt about the origin of an error, the reference text is the one shown in the order confirmation.

Article 17 — Liability

The Seller is fully liable for the proper performance of the obligations arising from the contract. The Seller may be released from all or part of that liability by proving that the non-performance or improper performance is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure (article L. 221-15 of the French Consumer Code).

The Seller takes reasonable steps to keep the Site accessible but cannot guarantee permanent availability. Links to third-party websites are provided for information only.

Nothing in these Terms limits the rights the Customer has under mandatory statutory provisions.

Article 18 — Intellectual property

The content of the Site (texts, photographs, logo, brand, graphic elements) is protected. Any reproduction or use without prior written permission is prohibited. See the legal notice.

Article 19 — Personal data

The Customer's personal data is processed in accordance with our privacy policy. Cookies are described in our cookie policy.

Article 20 — Customer service and complaints

For any question or complaint, the Customer can contact the Seller:

  • through the Contact page;
  • by email: [TO COMPLETE];
  • by phone: [TO COMPLETE];
  • by post: [TO COMPLETE — postal address].

Indicative response time: [TO COMPLETE].

Article 21 — Consumer mediation

In accordance with articles L. 612-1 et seq. of the French Consumer Code, the Customer may use a consumer mediator free of charge to seek an amicable settlement of a dispute with the Seller, after first trying to resolve it directly with the Seller through a written complaint.

  • Mediator: [TO COMPLETE — MEDIATOR NAME]
  • Website: [TO COMPLETE — MEDIATOR WEBSITE]
  • Contact details: [TO COMPLETE — CONTACT DETAILS]

The mediation request must be made within one year of the written complaint sent to the Seller. More information on the Consumer mediation page.

Article 22 — Governing law and disputes

These Terms are governed by French law. Where the Customer lives in another European Union member state, this choice does not deprive the Customer of the protection of the mandatory provisions of the law of their country of residence.

In the event of a dispute, the Customer and the Seller will first seek an amicable solution, including through mediation where appropriate. Failing that, the dispute will be brought before the competent court under the ordinary rules. The consumer may in particular bring proceedings before the court of the place where they lived when the contract was formed or when the harmful event occurred.

Article 23 — Contract archiving

For any order of EUR 120 or more, the Seller keeps the written record of the contract for ten years from delivery and gives the Customer access to it on request (articles L. 213-1 and D. 213-1 et seq. of the French Consumer Code).

Article 24 — Miscellaneous

If any clause of these Terms is held to be invalid, the other clauses remain in force. The Seller may change these Terms at any time; the Terms applicable to an order are those in force on the date of that order.

Appendix — Withdrawal form

The model withdrawal form (appendix to article R. 221-1 of the French Consumer Code), which can be used for non-personalized products, is available on the Right of withdrawal page.